Our # 1 priority here at "kitchen&beyond" is our customer's happiness and satisfaction, which means we stand by our products 100%.

We guarantee everything we provide. We source only genuine products from authentic quality brands, worldwide. We always try to ensure that we only supply products that perform to the caliber, that they have been advertised to. However, if you're not satisfied with any of our products at the time you receive them, we are open to claim it back as ours, you can send them back to us for a replacement or a refund. We do gladly take back our products provided they happen to be in new and resale-able condition.

For products new but bought bearing discounts / promotions, they stay non-exchangeable and non refundable. However, any malfunctioning part(s) to an unused product, part(s) replacement would always stay on us.      

However, damage incurred upon use, due to wear and tear, or the product that may have stopped performing to your satisfaction, every electric/electronic product that we provide bears a 12-MONTH WARRANTY* for their motor and circuit, and it is due on us to repair and fix it, free of charge. You would only bear the cost to supplementary part(s) replaced, if any, which we strive to keep as much reasonable as possible. Retaining our receipt would be helpful, as that outlines the 12-MONTH WARRANTY* period for the product. Although warranty does not cover any accidental damage yet workmanship required to fix a product such that it returns to perform back to your satisfaction, always stays on us!

Whenever you require assistance, be it either pre-sale professional guidance to assist you in which product to buy to meet your needs, or you seeking help regarding an after-sale service to a product you already own, just reach out to our Customer Happiness Team either via e-mail or +923455065006 (Whatsapp active). We're always there for you, more than happy to help! 

We look forward in assisting and assuring our customers with our best possible services at all times! We stand firm by what we say, "Happiness Guaranteed!"